Invalid system used for the related transaction. This could be caused by several reasons such as authorisation communication and high volumes of transactions being authorised. Please check to ensure that a Success URL is being provided with each transaction as this is a required field. Please ensure you are only passing values within this range and not including any separator characters other than the decimal point. The VendorTxCode should contain your unique reference identifier for your transaction. If you are providing a value which has more that 20 characters then you will receive this system message. If you receive this error, then the Vendor account has not been successfully set up on the Sage Pay servers. This could have been caused by the information posted to the Sage Pay server or by an issue with the Sage Pay server. The Delivery City contains invalid characters. The Sage Pay Server is expecting "Status=" to be the first characters in the response. The expiry date of the credit or debit card must be entered in the expiry date box provided on the payment screens in order to continue with the transaction. The ApplyAVSCV2 field can only ever contain the following four values : 0: Use the Default setting on your account 1: Force the AVS/CV2 checks and use the appropriate rules 2: Force No Checks for this transaction and ignore the rules 3: Force the AVS/CV2 checks but DO NOT wish to apply rules. This Refund would exceed the amount of the original transactaction. The MM and YY values should also be valid month and year numerics, for example the MM values should only ever be between 00 and 12 and the YY values should only ever be between 00 and 99. You will need to check your code to ensure that you are providing the VPS Vendor Name supplied by Sage Pay during your application process. If you are providing a value which has more that 200 characters then you will receive this system message. E.g. You will need to enter the name of the credit or debit card holder in the Card Holder box provided on the payment page. You will need to ensure that the start date selected is not later than the current date. You will be presented with this error message if you have had three failed attempts to gain a successful authorisation for this transaction. If you submit a value which is not in line with the ISO 4217 codes or is not set up on your account, you will get this system message. Surcharge not allowed on this payment system. You will only be able to enter up to 10 characters in the card post code box on the payment pages. The Contact Number contains invalid characters. There is a problem with the details that have been entered for a European Payment Type. By clicking Post Your Answer, you agree to our terms of service, privacy policy and cookie policy. You will need to check that you are sending the correct SecurityKey of the original transaction in this field. If you do, then the payment page will display the relevant text to provide the shopper with the option to allow GiftAid to be applied. The Authorisation has been rejected by the Vendor due to insufficient authentication. Information received from an Invalid IP address. You will need to check your code to ensure that your server doesn't send more that 10 characters within this field. This should be one of the following: Barclays Merchant Services, NatWest Streamline, Lloyds TSB Cardnet, HSBC, American Express, Diners Club, Bank Of Scotland, JCB, Bank Of Ireland, Omnipay, Alliance and Leicester, PayPal, Allied Irish Bank or ChasePaymentTech. This value is 10 alphanumeric characters long and should be retrieved from your database. Looking for job perks? If this value is incorrect or invalid, then our system will be unable to identify the original transaction. This URL must be http:// or https:// and be less than 255 characters long. At a minimum, you must: Tick the Enable SagePay Form box; Enter your Vendor Name (supplied by Opayo) Enter your Encryption Password (supplied by Opayo) Save. If you have received this system message it it likely that you have not provided us with a valid card number within the CardNumber field. Has the Melford Hall manuscript poem "Whoso terms love a fire" been attributed to any poetDonne, Roe, or other? If you are using your Simulator encryption password you will receive this error message when posting to the test or live servers. You will only be able to perform an AUTHORISE request against an AUTHENTICATED transaction and no other payment type. The supplied is not available on any merchant accounts associated with this vendor account. If your post code is longer than 10 characters then please just enter the first 10 characters in order to continue. This will either be one or two digits long and if any additional characters or digits are entered you will be presented with this error message. The CV2 value you supplied in the CV2 field is incorrect, it must be a three or four digit number (American Express only), exactly as printed on the card. The Authorisation process failed, due to an internal server error. The only way to test a declined payment due to insufficient funds is to manually modify the response from Sage Pay (Opayo) with the values it would return in a real scenario. The Vendor or Vendorname format is invalid. Please check your code to ensure that your Notification URL does not contain more than the maximum number of characters. You will need to check that this field is sending the correct reference. Invalid request. as outlined in the VSP System Protocols. or element either not found, or present more than once. 2. If you are RELEASE a transaction after it has been ABORTed, you will receive this system message. If you have not registered your Sage Pay account to use the Form integration method and attempt to send a transaction registration POST using this method of integration, you will receive this error. The RelatedSecurityKey does not match the original transaction. This Surcharge already exists (paymentsystem and currency combination). Authentication credentials are missing or incorrect. You will need to ensure that your crypt string contains a Fully Qualified Domain name and page which will allow us to return the customer back to a visible Success Page on your site once the transaction has been successful. The RelatedTxAuthNo does not match the original transaction. The Related transaction is not an AUTHENTICATE. You will need to check your code to confirm that you are posting one of the following three values only: E for e-commerce, M for MOTO or C for Continuous Authority. If a card ExpiryDate value of 1509 was passed this would generate this error code. You will receive this error message if we are not provided with the CardNumber field when you have POSTed your transaction registration. This system message will appear when the REFUND you are attempting, which in combination with all other REFUNDs againsts the original transaction, would exceed the value of that transaction so the REFUND cannot be permitted. Customer Service. GBP for UK Sterling, USD for U.S Dollars. Check the format of your request message. This is an important field as it allows us to identify and process the transaction through your account. This will cause the payment pages not to appear and generate this error. If you don't provide this value or it is incorrect, the Sage Pay system will not know how to handle the transaction and therefore generate this system message. You will need to ensure that you have logged back into your My Sage Pay admin account and selected the Default templates in order for the Sage Pay payment pages to re-appear. The SecurityKey value should contain 10 alphanumeric characters and you must always pass this value within the RelatedSecurityKey field when posting your transaction registration over to Sage Pay. A required parameter is missing. English version of Russian proverb "The hedgehogs got pricked, cried, but continued to eat the cactus". The CardExpiry date that has been entered is not a valid month and year combination. The values you can use are as follows: Status. Only zero or positive decimal value, to 2 decimal places. If no value is entered here you will be presented with this error message. invalid_scope: This error occurs when the scope provided is invalid or unknown. If you are using our Direct or Server integration methods, the Sage Pay system will only accept registration POSTs from servers whose IP Addresses have been registered with us. If this does not resolve the issue, then please email the vendorTxCode along with your vendor name to our customer services team to investigate further. The VendorName is invalid or the account is not active. The VPSTxId uniquely identifies the original transaction which you are attempting to REFUND, REPEAT or AUTHORISE through the Sage Pay system. A valid is required. If you don't see an option to change your email in Account Management, contact your Sage support team. Please supply ISO 4217 standard currency codes. Unfortunately, we are unable to process transaction values outside of these ranges. Account type selected requires 3D secure authentication to process Maestro or SOLO cards. You are only able to refund in the same currency as the original transaction. You will need to ensure that the address to which the card being used is registered is entered within the edit box on the payment page. You will need to ensure that you are using the correct Form encryption password that has been registered to your test and live Sage Pay accounts. The Authorisation attempt was Declined by the cardholder's card-issuing bank. If the card has expired it will need to be destroyed and a different card type will need to be used ensuring that the expiry date has not passed. This system message will be generated when you don't send a valid value within the CardType field in your transaction registration POST. Please check to ensure that a Failure URL is being provided with each transaction as this is a required field. The PaymentSystem is not supported on the account. We could not process your message, please check your integration settings or contact the support team. This URL must be http:// or https:// and be no more than 255 characters in length. Please check our system monitor page to ensure there are no current issues and that our servers are processing transactions as normal. How about saving the world? You will not be able to perform a RELEASE against a DEFERRED transaction which has already been ABORTed. You will need to use the previous card if this was a replacement card issued by your card-issuing bank. Please try a different card. element is only required for a Streamline merchant number. You may wish to (or advise your shopper) to try the transaction again at a later time. There was an error processing this payment type, There is a problem with the details that have been entered for a European Payment Type. You will need to check your code to ensure that the correct value is being retrieved from your database and that you are sending it through to Sage Pay within the correct field. This vendor's rules require a successful 3D-Authentication. The request was unsuccessful because the URL specified is longer than the server is willing to process. If you attempt to refund in another different currency to the original payment then you will receive this system message. Connect and share knowledge within a single location that is structured and easy to search. whose number you've supplied in the CardNumber field. cannot be before , please check. You cannot set the administrator password using vspaccess. The Amount you are passing has more digits after than the decimal point than is allowed. From the Sage support site http://techsupport.protx.com/errorindex.asp MALFORMED: The TxType or PaymentType is missing. There is a problem with the details that have been supplied. Learn more about Teams Site design / logo 2023 Stack Exchange Inc; user contributions licensed under CC BY-SA. Either the currency requested is not available for this payment system, or the supplied combination of currency and paymentsystem is not available for this vendor account. Q&A for work. The line item amount details do not add up correctly. The network connection to the bank is currently unavailable. The Notification URL will only ever be required when using the Server solution and will allow Sage Pay to communicate with your server. The card number that you have entered on the payment pages is not a valid card type. If this error message has only appeared on one transaction, then please retry the transaction again. If this is correct, then the card is not yet valid and must not be used and you will need to use your previous card if this was a replacement card issued by your bank. Every transaction you send to the Sage Pay Systems must have a unique VendorTxCode. You are receiving this system message because your transaction does not include the TxType field when being posted to Sage Pay. Your transaction has been Authenticated successfully. The Cardholder Name contains invalid characters. The link is: http://www.sagepay.com/system_monitor.asp. The DeliveryAddress field, if provided, can only contain a maximum of up to 200 characters. This error message relates to the Vendor account not having been set up successfully on the Sage Pay servers. Cannot authorise this card. If a value is supplied, should contain either 0 or 1. You will need to ensure that your code is sending the customer's cardholder address to where the card is registered in the BillingAddress field. If you are wishing to accept American Express, JCB or Diner cards, it is likely that you will need to contact these merchant acquirers directly to obtain a new merchant number. ie $key = base64_encode("My Integration Key:My Integration Password"); If a card StartDate value of 1509 was passed this would generate this error code. The amount you are trying to AUTHORISE would exceed that value, so the authorisation is being denied. These are 3 letter codes that will notify Sage Pay of the currency for the transaction. 1 Answer. If you receive this message, a code related error has occurred on the Sage Pay systems. You will need to enter the CV2 or card security code on the payment pages in order to continue. How a top-ranked engineering school reimagined CS curriculum (Ep. The server has refused to fulfill the request. and cannot be the same. Please use mobile device to refund transaction. No spaces, hyphens or other characters or separators. The DeliveryPostCode field, if provided, can only contain a maximum of up to 10 characters. You will receive this system message when the card number details have been entered incorrectly. This system message would only be generated if you are using the Direct integration method and the issue number field which you are submitting to us is incorrect. Either provide the user with access to the chosen or select another which the user has access to. For example, it cannot archive an incomplete transaction into the reporting tables. If you have received this system message, you are passing across shopping basket information to Sage Pay, however the format of the information is invalid and unable to be read by the Sage Pay servers. It would be good to implement the error codes such as: 4020 : Information received from an Invalid IP address 4009 : The Amount including surcharge is outside the allowed range. A value greater than zero indicates a decline or an error. You will need to check you code and correct one or the other field to fix this problem. I tried removing the base64_encode function but this didn't have any impact. The currency field will dictate what currency is being processed through your Sage Pay account and must be included in the post. It would only be generated if you have integrated using the Direct method as this field indicates the type of card (Visa, Mastercard etc.) The RelatedVendorTxCode value is too long. If the monitor page indicates that there are no issues, please contact us for more information. Complete the Opayo Reporting setup to enable refunds. The RelatedVendorTxCode should always contain the original VendorTxCode of the original transaction against which you are attempting to perform your REFUND, REPEAT or AUTHORISE. The end date is more than one month after the start date. Check that the user does not already exist. Please ensure that you only ever use a fully qualified URL. Run bin/magento setup:db-schema:upgrade . Something went wrong: Invalid transaction id (Magento 2.3) To fix this, follow the steps below: 1. The request was unsuccessful. View the Solution This topic has been marked as solved. The Transaction has already been Refunded. You will need to check your code to ensure that you are providing us with a Billing Address field confirming the customer's cardholder address to where the card is registered. If you have not supplied the correct value in the RelatedVPSTxId field, have not submitted it in full or it is incorrectly formatted then you will receive this system message when our systems try to validate the post. cannot be more than 50 if is not provided. as outlined in our Protocols. https://www.nuget.org/packages/Joe.Opayo.Admin.Api.Client/1.1.0. Submit the transaction request Step 2. You may need to zero pad your subnet mask so that each number block contains three digits. We are getting the following error when executing this: [description] => Authentication values are missing [code] => 1001 Can anyone see what I am doing wrong. You will need to ensure that you have entered the full card number correctly and only those numbers that appear on the front of the card and try again. Accepted values for the CardType field are: VISA (Visa Credit), MC (Mastercard Debit and Credit), DELTA (Visa Debit), UKE (Visa Electron), MAESTRO (UK & International Maestro), AMEX (American Express), DC (Diner's Club), JCB (Japan Credit Bureau cards) and LASER (Laser cards). Find centralized, trusted content and collaborate around the technologies you use most. The card StartDate value should always be presented in a MMYY format (a two-digit month followed by a two-digit year) and this should never include any separators such as a forward slash (/) or a hyphen (-). Please note that this only applies to Deferred transactions. You are attempting to POST data to a Sage Pay Service that does not exist or is not currently available. You will receive this system message if you are passing an amount that is outside of the supported range. 3D-Authentication failed. Connect and share knowledge within a single location that is structured and easy to search. Only zero or positive integer. can not be less than 8 characters. If no security code (CV2/CVV) has been provided, you will receive this system message. You need to ensure that you always send a value within the RelatedSecurityKey field when sending an automated REFUND, REPEAT or AUTHORISE request to Sage Pay from your sever. The related transaction that you are trying to AUTHORISE is NOT and AUTHENTICATED transaction. Please refine the search. You are therefore unable to perform any further refunds against the original transaction. If you are unable to identify the cause, please contact the Sage Pay support team if you are still being presented with this error message and we will look into this issue further. What does "up to" mean in "is first up to launch"? You will need to check your code to ensure that you are providing a valid month and year format with no spaces or separator characters, eg 0710 and not as 07/10 should be sent for an expiry date of July 2010. If you had entered the start date incorrectly please enter the correct date and try again. You will need to contact the Sage Pay support team to inform them which Vendor account you were using when this error occurred. Unsupported Media Type :The request was unsuccessful because the entity of the request is in a format not supported by the requested resource for the method requested. The ApplyAVSCV2 flag is invalid. Your transaction registration must contain a Description field which contains a brief (100 characters or less) description of the transaction being performed. The Authorisation was Declined by the bank. The simulator saw the Vendor Name ''.
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